OUR PRINCIPALS

A. TRANSPARENCY
Please contact us for all kinds of questions, demands, satisfaction and complaints about our products and/or services.

B. ACCESSIBILITY
After your applications are recorded by the Customer Service, we will massage you via sms, e-mail or phone with the record number.

C. RESPONSIVENESS

We can provide you the receipt information of your applications through our website and call center during the specified period.

D. OBJECTIVITY and ACCOUNTABILITY

We address your questions, demands and complaints in an unbiased and fair manner.

E. FEES

Our process for evaluation of your applications is free for the applicants.

F. CONFIDENTIALITY

Protection of your personal information is extremely important. Therefore, yoır personal information are not shared with third persons.

G. CUSTOMER FOCUS

We always care to offer applicable solutions within company policies and legal practices for our precious customers who always deserve the best, plus meet their needs and protect their rights.

H. CONTINUOUS IMPROVEMENT

By evaluating your feedbacks; we provide proactive improvements in our work processes, products and services, and make continuous progress in our customer focused sense of business.